Original topic:

Bug in video player after One UI 5.1 update

(Topic created on: 02-18-2023 01:25 PM)
301 Views
Aravind_k
Active Level 7
Options
Tech Talk
After the update One UI 5.1 , there is bug in video player , There is no sound in some area of the video while playing. 
2 Comments
Tech Talk

Try cleaning cache and data of the video app 

0 Likes
cs-member11
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

* Check after rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes