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01-21-2024 10:09 PM in
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01-21-2024 11:35 PM in
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01-22-2024 11:02 AM (Last edited 01-22-2024 09:22 PM ) in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Galaxy device battery drain issue:
Charge in one go instead of charging many times as it affects the life span of the battery and battery performance
Perform Battery Optimization
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:
Settings > Select Device Maintenance/Device Care/Battery and device care > Optimize > Optimize all options like Battery, Storage, and Memory
Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Check device network fluctuation
Kindly check whether the mobile network fluctuates frequently or if the network signal is low in your area. In both cases, the battery will drain considerably fast.
Recommendation: We recommend you avoid using it in areas with low network/fluctuation.
Reduce display brightness level
Kindly set the device display brightness in auto mode (If available).
Adjust screen timeout settings: Settings > Display > Screen timeout > Select minimum screen timeout.
Check and update the App: Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.
Close background running apps
Close all the background running apps when not using them,
Turn off auto sync of e-mails, app data, etc.
We request you turn off the auto sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.
The steps to turn off auto sync are:
1. Swipe down on the home screen to open the notification panel.
2. Turn off the auto sync option.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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01-29-2024 05:16 PM in
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01-22-2024 11:26 AM in
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05-05-2024 04:33 PM in
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05-05-2024 04:33 PM in
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05-21-2024 02:02 AM in
Tech TalkThe phone straight up **bleep**. The phone heats upto 45.5°C
And due to the heat, there are frame drops. The processor throttles.
Samsung, why even much your 3rd rate processors on indian consumers?
Exynos 2200 is soo horrible.
Samsung should use TSMC as your fab instead of Samsung fab.
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05-26-2024 11:15 AM in
Tech TalkI am a S23FE user, i am facing bettery and overheating issue in my phone. Is there any solution of my problem please reply Samsung Team
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09-22-2024 04:51 PM in
Tech Talk