Original topic:

Bad camera software

(Topic created on: 05-30-2021 04:13 AM)
290 Views
sanafilasharaf
Active Level 3
Options
Tech Talk
Camera app of samsung or S21 ultra is bad.
 Need to be updated. Getting heat while switch on the camera. Hangout issue is also there for S21 ultra.
7 Comments
Tech Talk
Device itself is bad..bogus phone
Tech Talk
True, too much heat. We can make omelette while heating. Its software issue
Tech Talk
😆
0 Likes
Tech Talk
Only Just 5 min we can on camera. After that auto off due to heat
0 Likes
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
deep5163
Active Level 5
Tech Talk
Same problam here also facing in my s21 ultra when you will zoom and zoom out then device heat up and camera going hanging and frame shifting during camera zoom in zoom out
Tech Talk
Same issue. Samsung think we are saying lie,. They are 3 not taking any initiative to clear this issue.
Already i did safe mode, reset and everything even also i took my s21ultra to samsung care and updated or formats my s21.. But still this issue s there.. No change..

Samsung is not ready to clear their premium s series issues about camers, heating.