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Active Level 1
Anybody facing low quality streaming problem in amazon prime after last software update . Any solutions for getting HD quality back ?

Device : Galaxy A50s
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Active Level 7
Which device you are using?
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Active Level 1
Galaxy A50s
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Active Level 1
when I enable acceleration . this is what it show when playing a video
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Active Level 7
I am also getting same problem on my Samsung Galaxy m30s.
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Active Level 9
Samsung has started removing Widevine L1 certification in most of their devices.
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Active Level 1
will we get back HD streaming?
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Active Level 9
Only Samsung knows.
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Active Level 5
nalla vela I din update yet.
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly be informed Amazon prime is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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