Nandu6809
Active Level 1
Anybody facing low quality streaming problem in amazon prime after last software update . Any solutions for getting HD quality back ?

Device : Galaxy A50s
10 Comments
vishallote1989
Active Level 8
Which device you are using?
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Galaxy A50s
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Nandu6809
Active Level 1
when I enable acceleration . this is what it show when playing a video
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I am also getting same problem on my Samsung Galaxy m30s.
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RedIndianRobin
Active Level 10
Samsung has started removing Widevine L1 certification in most of their devices.
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will we get back HD streaming?
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Only Samsung knows.
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Nagsung
Active Level 6
nalla vela I din update yet.
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Samsung_Support3
Moderator
Moderator

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly be informed Amazon prime is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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