Original topic:

A51 problems

(Topic created on: 04-16-2020 08:58 PM)
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sunny19871
Beginner Level 2
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Tech Talk

The phone is very laggy n it's really very hard to switch between apps.  I have done everything n even hard reset the phone. But its same. How you can release such useless phone for high price. It was my mistake buying a Samsung phone. 

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2 Comments
Anonymous
Not applicable
Tech Talk
please share your post in community forum..this is teck talk section..not for problem solving platform
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cs_member9
Active Level 7
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Check device in safe mode:-

 

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application> send feedback > error report/ask questions). 

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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