Original topic:

Regs: Hanging problem !

(Topic created on: 04-14-2020 11:48 PM)
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RajberrY
Active Level 6
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Hi , I have note 9. Am playing pubg game in my mobile , if playing time mobile have hanging problem happen somebody hacked are not I don't know but game beginning time no issues happen it ending time mobile totally hang.So kindly share a solution (#Samsung Member friends).

💙Love you Samsung 💙
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Anonymous
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Tech Talk

support for the one ui 2.1 in s9 and note 9

https://www.change.org/supportfors9andnote9

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Samsung_Support4
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check space availability: Settings > Device Care > Storage
Request you to keep at least ''minimum 20% internal memory free''

 

2. Check space availability: Settings > Device care > Memory
To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.

 

3. Check app cache
a. Clear app cache through Device care : Settings > Device care > Storage > CLEAN NOW
b. Clear cache memory of a particular application : Setting > Apps > Now pick the app. For example 'Samsung Internet' > Storage > Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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RajberrY
Active Level 6
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okay team I will try
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