please solve Bluetooth connectivity problem in A51

[teja2593]

Hi, iam using Samsung A51 and i have a problem of Bluetooth connectivity,not only me i have read so many reviews in Samsung Members about A51 connectivity issues with Bluetooth device.

So please sort out this problem

[Ehsank]

To resolve Bluetooth connectivity concern, kindly follow below steps:

 1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

 2.  Settings > Apps >click on 3dot at right top corner >Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.


3. Reset network settings >Settings>General Management>Reset >Reset network settings)

[teja2593]

i did it so many times and Samsung service center people also tried.My mobile connecting with Samsung level U only not with other brands.I have Jabra and OnePlus Bluetooth headsets and iam not able to use them with A51.

[Ehsank]

it strange what service centre said to you?

[teja2593]

Samsung service center kompally Hyderabad

[teja2593]

they took my mobile for hours and said your Bluetooth device not supporting to this A51 , and i have tried 8 different company Bluetooth headsets,same problem with all headsets.Calls are ok but when it comes to media it's horrible... connecting and disconnecting and sound cracking.With level U i didn't face any problem..so i came to one conclusion there is no problem in my headsets and problem in my mobile only...

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support