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Active Level 1
samsung galaxy tab a7 2020 lagging while video playback in OTT platforms such as Netflix, amazon prime video and desney+ hotstar. Device is more than capable to run these things but it's still lagging. By the way nothing is running in the background and it still lags oike crazy.its annoying problem please fix this problem ASAP.
7 Comments
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned quick steps to resolve the hanging issue:-


1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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ya issue still persist
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Active Level 1

Same problem

And samsung member app is not supported on galaxy tab a7

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Same here. Please fix

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Beginner Level 3

Same problem here, problem still exists after hard reset. Same issue with Disney, Netflix and dutch Videoland.

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Beginner Level 2

same problem.....very very disappointing 😕 

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Beginner Level 1

Bought purely for streamin. Youtube and netflix fine other apps . 10 all acces and 7 plus and foxtel go are unwatchable

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