Tab S7+ does not playback 1080p on Prime Video

[oneplusshreyas]

After multiple attempts and troubleshooting, the Amazon Prime Video app store not support full HD playback is on my Tab S7+ but has widevine L1. This is absolutely of pathetic. Anyone know about a solution?

[ѵօϲɑӀ4ӀօϲɑӀ]

Bro Device having Windevine L1 certificate can't always guarantee you HD playback.

Amazon and Netflix use another tools as well as other factors to consider if the device will support their HD playback or not.

So end of the day it's in Amazon's/Netflix's hands to offer you HD play back.

If this solved your query "Accept as solution" will be appreciated.

[ѵօϲɑӀ4ӀօϲɑӀ]

You can raise a concern to them if you wanna.

[oneplusshreyas]

No I am not convinced as being an owner for a 80k tablet, this is both the OEM and app devs responsibility. Funny thing that the Tab S6 did not have any issues since launch date.

[ѵօϲɑӀ4ӀօϲɑӀ]

Then its surely related to Prime only, Contact them bro cus Samsung can't/won't do anything. (I am not sure they can do anything or not.)

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Kindly be informed that, it is a known issue to Samsung this will be fixed in upcoming release planned in the market. Please upgrade via FOTA when a new release will be available.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[oneplusshreyas]

yes. I have done the update which includes the September security patch. checked updates on the play store as well. no changes seen

[oneplusshreyas]

Hello. Can I have an update on the same? I have followed up with Prime Video team and got no positive result. Please assist with this ASAP

[sanjai14448]

I asked prime video customer service they are saying this

[oneplusshreyas]

wow. that just makes it worse