Hey, I'm using Tab A7 lite. While using Prime Video,when Hardware Acceleration is enabled (for HD Content),it shows playback error. And when, it's disabled,I can watch video but in very very low quality (480p).
I got widevine L1 on Netflix and can stream HD content without any issue.
I also tried being a beta tester for Amazon Prime,which was suppose to fix it,but it didn't.
I am frustrated with low quality video playback and download quality. Anyone using this device has any solutions? Please share.
None that I could find. Seems to be an issue with Prime Video and the weak CPU/ GPU of the A7 Lite. I just accepted it and uninstalled Prime Video. Many people facing this same issue so its an issue with Prime Videos compatibility with the hardware of the A7 Lite. Nothing to do with the Widevine level.
We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
