Original topic:

Tab S6 Air command

(Topic created on: 07-10-2020 11:42 PM)
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Samsung_7MSKuor
Beginner Level 2
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Tablets
My Spen has stopped working normal. By default it is always on air command mode. For example if I am o  home screen and I remove my S Pen and move the pen up and down without touching the screen. The menu screen will open and close. Another example if I am on gallery and I have S Pen point at it. It will automatically scroll up and down. If I tap on any photo it won't do anything.

Is my SPEN broken?? How do I fix it. Please help.

I tried resetting my spen and also entire tab still issue is there.
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2 Comments
Samsung_Support3
Moderator
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

To Reset S Pen - Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap More → Reset S Pen.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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MDKaif230
Active Level 7
Tablets
Is your issue fixed?
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