Samsung_7MSKuor
Beginner Level 2
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07-10-2020 11:42 PM in
Tablets
My Spen has stopped working normal. By default it is always on air command mode. For example if I am o home screen and I remove my S Pen and move the pen up and down without touching the screen. The menu screen will open and close. Another example if I am on gallery and I have S Pen point at it. It will automatically scroll up and down. If I tap on any photo it won't do anything.
Is my SPEN broken?? How do I fix it. Please help.
I tried resetting my spen and also entire tab still issue is there.
2 Comments
Moderator
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07-14-2020 06:58 PM in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
To Reset S Pen - Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap More → Reset S Pen.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
MDKaif230
Active Level 7
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08-06-2021 02:09 AM in
Tablets
Is your issue fixed?