Original topic:

DYSFUNCTIONAL AIR COMMAND AND NO PICTURE-IN-PICTURE RESCALING!!

(Topic created on: 02-14-2023 09:19 AM)
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Sketchy
Beginner Level 3
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I have recently made 3 error reports and also sent log files to fix these issues. But even after I sent this video which literally displays all errors I was not able to get a satisfactory response from samsung. I hope you all are working on this because this is a HUGE problem. I CANT EVEN USE THE S PEN WITHOUT THE "CRASH" POPUP SCREWING UP MY WORKFLOW. I'm an artist and the spen can almost be recognized as the reason why I wanted a tab. But now it is frustrating to use. Also the mini player/picture-in-picture cannot be made larger or smaller, this is a huge issue as well especially if someone has a similar workflow to mine.... Please fix this... if not, then please provide me with a safe way to degrade to the much more stable android 12



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cs-member11
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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