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06-17-2021 09:19 PM in
TabletsHello. After updating my new tab A7 to One UI 3.1, I see my tablet is now crashing every day. I will wake the device to find it saying a bunch of applications are "Not Responding" on the bottom of my screen. Shortly after this, the tablet will go black with the Samsung logo in the center, flashing occasionally. I am only able to get it working again by doing a force reset. I already Factory Reset the device before I created this post, and it did not fix anything. Video showing the crash here: https://youtu.be/2zLq8ZpznV8
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06-17-2021 09:38 PM in
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06-17-2021 10:13 PM in
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06-17-2021 10:18 PM in
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06-18-2021 10:28 PM in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
