Original topic:

Tab A7 crashing after One UI 3.1 Update

(Topic created on: 06-17-2021 09:19 PM)
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talormanda
Beginner Level 2
Options
Tablets

Hello. After updating my new tab A7 to One UI 3.1, I see my tablet is now crashing every day. I will wake the device to find it saying a bunch of applications are "Not Responding" on the bottom of my screen. Shortly after this, the tablet will go black with the Samsung logo in the center, flashing occasionally. I am only able to get it working again by doing a force reset. I already Factory Reset the device before I created this post, and it did not fix anything. Video showing the crash here: https://youtu.be/2zLq8ZpznV8

4 Comments
Bharathiee
Active Level 4
Tablets
Omg....
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Chaman17
Active Level 8
Tablets
I think it has gone into bootloop. Is your tab under warranty?
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Tablets
I also have the galaxy tab A7, I didn't install android 11 still. Thnx for informing I will install the update after bug fix
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cs-member13
Expert Level 4
Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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