Original topic:

Software update

(Topic created on: 05-21-2024 08:52 PM)
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Muqadas_Hussain
Active Level 5
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Tablets
Today, I found another really annoying bug. Yesterday, i bought new over the ear headphones with deep bass. I connected it to my tablet via Bluetooth and the output was really nice but in some song the bass is overpowered( distorted ) then, i listened via aux cable also and there were no issues no distortion at all. I thought it might be the issue in the headphones but I connected it to several other devices including a Samsung device and it worked really well not distortion in bass. I guess, there is a bluetooth bug in my device. I've already addressed my annoying bugs several times before but they haven't been solved yet and just like always this bug will still remain unsolved. I just have to wait for Samsung " The Innovator" to solve my issue that I have been addressing from past five months. In my opinion, Samsung should make the update policy smooth and regular instead of making jokes about Apple regarding their products and ads. Apple is way ahead of samsung in terms of updates and solving bugs quickly even in their older devices like 6-7 years old. Samsung is already struggling with their current devices like 2 years old.
3 Comments
cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

Kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Tablets
Sir, whenever I turn off my device ( not switch off ) eye comfort shield automatically turns on and off. Now, when I connect my headphones via Bluetooth eye comfort shield automatically turns on and off and it's annoying. Whenever I switch between portrait and landscape mode eye comfort shield automatically turns on and off. Now connecting my headphones via Bluetooth bass gets overpowered in some songs and I also connected my headphones with other devices but bass was alright no distortion at all. Now you guys tell me what to do.
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Tablets
Why are you guys not responding to my problems. I have addressed my problems before also but don't seem to be interested. I have been dealing with these bugs for 6 months and nothing happened. Samsung is the worst and most absurd company ever.
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