Yesterday evening, I received notification for software update for my tablet. I opted for its download. After downloading, it asked whether scheduled or install now and I chose install immediately. During the process, something is not right as the tablet is showing some text on screen indicating some compatibility issue and some partition issue.
This is a repeat instance, last time I had to visit Samsung service center and lose all my data and this seems inevitable again.
Very very frustrating to find such problems recurring. Hope Samsung can ensure avoidance of such update when device is non compatibile or there's likely to be an error due to partition or similar device specific attributes.
As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share the sceenshot for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Left to no other option, I visitted nearest service centre and spent about 2 hours when they could recover functioning. They will have the details asked by you and I too will like to learn on root cause of the problem
