I am facing this issue lately where the webpages from any browser will not scroll with the samsung keyboard trackpad. I tried restarting it, tried turning it off and on and did the same but removed the keyboard to see if it works and nothing is working as far as scrolling on webpages goes for browsers.
Which is weird because it works if I drag it down and not for scrolling with two fingers. It worked before so I think its a bug. it also is able to scroll down on other apps that are not browsers.
Anyone knows if there is a fix or is facing this issue? Btw this is the official Samsung keyboard book cover that I got from the Samsung store.
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
