Samsung Galaxy Tablet S10 plus Issue

[maddy2]

Display Issue

Everytime i single tap on my screen when locked, I'm seeing a line that flashes. This behavior can be observed in dark environment and at low brightness. 

This could be a software issue. Hope samsung could fix in future updates. 

If anyone see this behavior please comment here.

Even this could be reproduced when tried to write on locked screen using s pen. Press spen button by keeping it on display to start writing, a line flashes.

I have also seen a post by an user facing the same problem even after multiple s10 plus replacement. 

Samsung please fix this. It's easy to reproduce in dark environment. If it is an hardware issue, please ignore us as you usually do. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue. We are taking your valuable feedback regarding display.

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support