Hik-Connect App Crashing

[hney]

I have a Tab S7 Plus with all the latest updates. The problem is that when I'm playing live view in the Hik-Connect app the live view is stopping while it is playing normally on other devices I have. One of them is another Tab S7 Plus same model, one of them is Samsuns S23 Ultra and another one is Samsung S24 Ultra.

I also tried enabling Ram Plus on my Tab but it didn't work.

[Rohit059]

Happens with me in tab s8 plus. Open app in portrait mode. Open camera in portrait mode then turn screen in landscape mode to view.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

● Check app Cache: Settings> Device care> Storage> Clean now.

● Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

● Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

● Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

● Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

● Reinstall the App: Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

● Keep your apps updated: Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support