Original topic:

Resolution

(Topic created on: 11-30-2025 11:30 AM)
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trump01
Active Level 3
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Tablets
I have samsung S9 FE+ and it has 2k display but when i choose 1440p or sometimes 1080p it automatically shifts to 480p and shows that the max quality is 480p😭
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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