Original topic:

Lock screen issue S10 plus tablet.

(Topic created on: 11-17-2024 07:51 AM)
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sHaNnu19
Beginner Level 4
Options
Tablets
I have purchased and returned 3 products including both wifi and 5G versions of S10 plus tablet due to a lock screen issue. There's is a red line popping up for a fraction of second while the fingerprint sensor turns up on the lock screen. It gets visualized on lockscreen and we can appreciate it in dark room only. No matter how many times I have escalated this issue, neither online support nor local official service centres are showing solution. I would like to see if other customers are facing the same issue. 
1 Comment
cs_member10
Expert Level 5
Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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