I am writing to report severe software stability issues on my Samsung Galaxy Tab A9 Plus 5G. I am facing the following problems:
Orientation/Rotation Bug: Whenever I open Snapchat in landscape mode, the app forcibly rotates to portrait mode and gets stuck/unresponsive. This issue is not limited to Snapchat; several other third-party apps are facing similar rotation glitches where they do not adapt to landscape mode correctly.
System Crash During Screen Recording: I attempted to screen record these bugs to provide evidence. However, as soon as I try to record these specific rotation issues, the tablet hangs completely and forces a system restart.
These bugs are severely impacting my usage. Please investigate and provide a fix in the next update.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also,click on 3dots in my reply section and click on accept solution. Thanks.
We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.
Kindly share the log file separately regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
