I am facing issue while i am watching my photos for long time . Gallery was auto closed and again i havd to go for that album from scratch....hope it will fix in this October patch... #samsungcare
As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.
● Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application ((Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
