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11-13-2024 09:18 PM (Last edited 11-13-2024 09:19 PM ) in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file in Samsung Member Application under error report section. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Member Application Error Report Path:-
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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