There is issue with videos playing in headphones in educational apps like MARROW & PREPLADDER & CEREBELLUM. It's a device related issue since the audio cracks only when connected to Bluetooth headset or wired headphones but while playing on speakers it's fine. Does anyone have any solution?? Or the new update would fix it?
As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
No solution. I even lodged a complaint via consumer forum, then a person called me and said she would find a proper resolution. After approximately one week of regular talks she said that no issue was found by technical teams and please visit the service center again. On visiting service center again(first time they just did a software update and nothing changed except my tablet was reset) they said that there isn't any issue and it only occurs on 2x speeds which they can't do anything. Still they did a software update and nothing happened and when asked for job sheet they refused it saying nothing was repaired(on first service center visit I had got one)
Really worst experience and have lost all my hopes on Samsung.
Please note that I have visited different service center on each time of my visit as was suggested by me by Samsung care.
Also there is only one statement of yours which is only given to the customers privately that 'Samsung isn't responsible for any third party apps installed'. And the third party app developers said it was an issue with the device coz the same app worked fine on other devices even on other models of Samsung tabs. I think the issue with this specific A9+ tab is that it's a budget tablet and MNCs like Samsung pay least attention to them coz it's not making them profit.
I also own a Samsung refrigerator, Wasing machine, TV and smartphone coz I had trust in this brand but after this experience of hectic runs and complains with mental harassment from past 3-4 months, I am not gonna buy any new Samsung products.
