Original topic:

DeX missing

(Topic created on: a month ago)
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SandheepGopinath
Active Level 1
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Tablets
I updated my S9 FE to the latest version and now I no longer have the DeX mode that I used to have. When I enable DeX mode, now I get a even worse mobile view. I opted for a Samsung Tablet only for the DeX mode and now it seems to be gone. I do not even have DeX settings. Is there a way for me to get the old DeX back? It was much more accessible. The new one feels like **bleep**
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cs_member10
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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