Charging issue in samsung tab S9+

[Sheep1122]

I am using official 25W charger for charging

Both my phone and tab ... I am facing issues while charging tablet from past 3-4 Days ... I also tested the AC voltage (50Hz) which is fine .. It is charging really slowly (less than a watt)while turning on fast charging and 2-4 watts when turned off (don't know why)... 

Can someone tell solution for it ..

[AudioJack35]

Ask customer support if under warranty

[Sheep1122]

Don't know if it's software or hardware problem but maybe it's after the December update..

[rushi912]

If you have bought your adapter within last 6 month then it can be replaced with another....!!! Hope you have got your answer...!!!😃😃😃

[Sheep1122]

But my A15 phone is charging perfectly with it ...

[rushi912 · Accepted solution]

Try with Charge the phone this side down which you have clicked in the photo.... initially I was also charging my phone by adapter info side like in your pics...but after charging the adaptor was heating to much....so I tried by charging the adaptor info side down....I know this is very funny 😅 😅 😅 😅 but atleast try....

[Sheep1122]

😅 Thanks but I found that 2 apps and 1 game (and pause PD charging was on in game booster settings ) were constantly running in the background 24/7 ...after deleting it was charging normally .. BTW AC Voltage switch phase every 50-60 times a second so it doesn't matter which side is facing😅

[rushi912]

Ok 😂😂😂😂....!!!!

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-mobile-device-has-problem-with-cha...

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Close all the background running apps when not using them.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support