Original topic:

Charging not working with samsung authorised charger

(Topic created on: 05-11-2025 11:33 PM)
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oyeesidd
Beginner Level 3
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Tablets
I am using samsung s22 and tab s9. My tab s9 got one UI 7 update recently and after that update my tablet charges very slowly with the authorised samsung charger and cable. My phone is on one UI 6 currently and it charges very well with the same charger. The tablet shows everything is normal and superfast charging but it does not charge and even the battery percentage reduces while I use it on charging. The tablet charges fine with third party chargers. My friend uses a samsung latest A 34 device and that was also facing the same issue. 
3 Comments
cs_member10
Moderator
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Tablets

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Check connectivity & charger functionality:
Please check whether the charger cable and adapter is fixed well.
Remove charging cable and reconnect with mobile phone properly.
Check the charger functionality with a different device or try to charge the same device with a different charger.

2. Please charge the device in switched off condition for 10 minutes.

For devices with removal battery, kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good please do not try to charge or tamper the battery also request you to visit the service center immediately.

3. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

4. If the issue is still not been resolved, Reset the device:
IMPORTANT:
Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember google password before resetting the device because it is required during initial setup.
If you do not remember it, then reset, (Forgot password) your google account.
For this:
Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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roshan_50
Active Level 2
Tablets
Bro always worry about your Samsung product because it does not provide any Free if It's samsung software problem.Warrenty is only for Collecting dust in the box It can't Use with Samsung.🥰Hate you Samsung I also Tweeted my post of my s series Tablet.