Original topic:

Can't stream in HDR10 and HD resolution in Netflix on tab s8 ultra.

(Topic created on: 10-11-2022 11:30 AM)
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sairam96
Active Level 3
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Tablets
Contacted Netflix customer care regarding the same... They mentioned my wildvine setting was set to "L3" and HDR10 and FHD resolution are only supported on "L1"...and my device was supposed to be L1 it seems...They said that Netfix is offering HD streaming capability to tab s8 ultra but my device is not using it... nd told me to contact samsung customer care nd ask why my tab was set to L3 ... i can stream FHD on my s21 ultra... please look into it.
7 Comments
sairam96
Active Level 3
Tablets
*FHD resolution
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Jameswalter
Active Level 4
Tablets

Open the Netflix app on your Android phone or tablet.

From the upper right corner, tap your profile icon.

Tap App Settings.

Scroll to Diagnostics and tap Playback Specification.

Next to Widevine, check for L1 or L3.

If it shows L3, you'll need to contact your device manufacturer to find out if your Android supports Widevine L1. Widevine L3 Androids can only play Netflix in SD.

sairam96
Active Level 3
Tablets
thanks james... i contacted samsung customer care and came to know my device belongs to wildvine L3... is there anyway that i can change to wildvine L1... a friend of mine is using tab s7+ and he is of wildvine L1... cant see it as a fair deal that some may get L3 and some will be L1... is there anyway to fix this???
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ShubhamDagar
Beginner Level 4
Tablets
Uninstall you netflix and then reinstall it
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sairam96
Active Level 3
Tablets
Yeah it worked... Thank you...
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback. We have noted down the feedback. We are continuously working for making our products better and more efficient.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Members_R7jV3av
Beginner Level 3
Tablets

Hi

Even in my tab s8 plus I can't stream in hd and HDR 10

Uninstall did not help

 

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