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12-08-2021 12:33 AM in
TabletsI am looking for some help here because I've tried everything and still can't get to solve the problem.
When I play COD mobile on my Galaxy tab S7 plus (256 GB / 8 GB), at some point, the game will freeze for a few seconds. This could be once, twice or several times during the game.
It's not that all the game freezes. Just my character.
I can't move, can't shoot, can't do anything but look at the game going on.
If I die, it works again. if I don't die for a few seconds, it works again.
I've tried:
- to reboot
- lower the graphic quality to low and disable all effects (depth of field, anti-aliasing, etc)
- to remove the cache and reinstall the 10 GB of data
- to reinstall the game completely
- to check my internet connection (which is in average more than 100 Mbps with a ping lower than 20s)
- to set the game in priority mode with the game Launcher
- To remove the Power saving mode
- To launch the game through the Game Launcher
Any ideas what is causing this ? Is there a way to fix it ?
Thank you !
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12-09-2021 04:28 PM in
TabletsAny ideas ?
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12-10-2021 04:11 PM in
Tablets- Mark as New
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12-13-2021 03:59 PM in
TabletsClearly Samsum doesn't want to be involved. I've tried a factory reset and install only COD Mobile but the problem is still there.
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12-14-2021 06:23 PM in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same and your feedback is also noted. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
