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09-20-2023 07:56 PM in
TabletsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern kindly perform the following steps to resolve your issue.
Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
Try to check with another bluetooth device.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
If the issue still persists kindly report your concern on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support