After the recent update, the Bluetooth is constantly lagging and needs regular restart where as the wifi is constantly getting disconnected for no reason. Please suggest what to do?
As per your concern, we would request you to kindly perform the following steps to resolve your wi-fi and bluetooth issues.
● Galaxy device Wi-fi dropping issue: Kindly make sure that your cellphone is the only one having this problem on your Wi-Fi connection. If all devices are having Wi-Fi issues, then you want to contact your internet provider as the issue is not with your device but most likely with your Wi-Fi connection.
Path: Settings> Connections>Wi-Fi> Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
● Restart the Router and Mobile Device: 1. Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart. 2. Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device. 3. Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
● Galaxy device bluetooth issue: Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
