Original topic:

Battery drain problem after UI 6.1 update tab A9 plus

(Topic created on: 09-29-2024 11:00 PM)
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amit21193
Active Level 1
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My battery draining fast after I have update..plzz provide update to fix the battery drain problem in my new tab a9 plus
7 Comments
goodthings
Expert Level 5
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Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon . If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
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Your's most welcome to here.
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amit21193
Active Level 1
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link of battery problem resolve not working
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amit21193
Active Level 1
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I have already updated the latest update ui 6.1 after that it create problem
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amit21193
Active Level 1
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Kindly provide the latest update to resolve battery problem
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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amit21193
Active Level 1
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I already have done these settings but battery drain is fast after Ui 6.1 update,, kindly provide update for battery rated issue