Sound bar Q800c

[any124]

Hello! I recently bought and installed a Samsung Q800C soundbar. Llinked with Alexa as it has Alexa built in. Everything works perfectly. When using Alexa, it does everything from answering questions, activating smart home devices, etc. However, when playing music, it will only play music from sources other than Amazon Music, such as spotify. Whenever I ask it to play music through Amazon Music, which is my default, it says "Sorry, I am having trouble playing music from your library." It's not a wifi issue because it does everything else and even plays from other sources. Any assistance would be greatly appreciated!

[Kaustav_Ray]

1. Check Amazon Account Link in SmartThings

Open SmartThings app.

Go to your Q800C soundbar device.

Tap the 3-dot menu → Settings → Alexa.

Ensure your Amazon account is properly linked.

If already linked, unlink and relink it.

✅ 2. Check Default Music Provider in Alexa App

Open Alexa app → More → Settings → Music & Podcasts.

Make sure Amazon Music is set as default.

Tap Amazon Music and ensure it’s linked and authorized.

✅ 3. Re-authenticate Amazon Music

Sometimes it silently fails.

In the Alexa app:

Go to Settings → Music & Podcasts.

Tap Amazon Music → Disable.

Then re-enable it by logging in again.

✅ 4. Ask More Specific Alexa Commands

Try:

“Alexa, play [playlist/artist] on Amazon Music.”

Avoid “my library” phrasing at first. Sometimes “your library” confuses Alexa if there’s nothing actually saved in Amazon Music library.

✅ 5. Factory Reset the Soundbar (if needed)

If it persists:

Press and hold volume up + volume down on soundbar for 5–10 seconds until it resets.

Reconnect everything and re-link Alexa.

[any124]

Thank you but All the steps steps are already tried more than 3 to 4 times but no result . Still same

[Kaustav_Ray]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We hope this message finds you well. We want to inform you that if you are facing any issues with your device, you can reach out to our support services for assistance.

You can connect with our Calling support team helpline at: 1800-40-7267864

Additionally, our whatsapp support team is available at the same number: 1800-5-7267864.

Please do not hesitate to contact us if you need help. We are here to assist you.

Warm Regards,
Samsung Customer Support