inji
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09-24-2017 12:39 AM (Last edited 03-14-2019 05:49 PM ) in
Secure Folder
secure folder is not working you can see the error message in attachment 
6 Comments

lunaticfiend
Active Level 8
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09-24-2017 01:32 AM in
Secure Folder
You seem to have somehow tripped Knox. Have you tried flashing custom firmware or rooted your phone?
inji
Beginner Level 2
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09-24-2017 08:33 AM in
Secure Folder
yes i tried to rooted my device

lunaticfiend
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09-24-2017 11:59 AM in
Secure Folder
So that explains it all. You have tripped Knox and you won't be able to use Knox applications again, also your phone's warranty is void now
Prabhakarreddy2 91
Active Level 5
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09-24-2017 09:10 AM in
Secure Folder
restart ur phone it will work fine my j5 shown like this after restart it will work fine
admin_
Expert Level 5
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09-24-2017 06:44 PM in
Secure Folder
We apologize for the inconvenience caused. We would suggest you to visit nearby Samsung Service Centre so service engineer will examine your device physically. Please find service centre details in the link provided http://www.samsung.com/in/support/servicelocation/
inji
Beginner Level 2
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10-11-2017 01:07 PM in
Secure Folder
i visited service center and they told me that will have to change motherboard and cost will something around 7000
