"We apologize for the inconvenience caused. Regarding your concern we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. They will certainly help you with your query related to Knox. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN or find troubleshooting guides on our Website: www.samsung.com/in/support. Also, you can connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
