Original topic:

Secure folder is not open in my phone s24

(Topic created on: 01-06-2025 02:53 AM)
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sanjh07
Beginner Level 2
Options
Secure Folder
How can open secure folder 

4 Comments
Satyam89
Active Level 3
Secure Folder
bhai koise phone me open nyi hota
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Wodehouse
Expert Level 5
Secure Folder
If Secure Folder is not opening on your S24, here are some potential solutions:

Solution 1: Restart Your Device
Simple yet effective! Restart your S24 and try opening Secure Folder again.

Solution 2: Check for Software Updates
Ensure your S24 is running the latest software version.

Solution 3: Clear Secure Folder Cache
1. Go to _Settings_ > _Apps_.
2. Find _Secure Folder_ and tap on it.
3. Tap _Storage_ > _Clear cache_.

Solution 4: Reinstall Secure Folder
1. Go to the _Galaxy Store_ or _Google Play Store_.
2. Search for _Secure Folder_.
3. Uninstall and then reinstall the app.

Solution 5: Reset Secure Folder
1. Go to _Settings_ > _Biometrics and security_.
2. Tap _Secure Folder_.
3. Tap _Reset Secure Folder_.

Solution 6: Disable and Re-enable Knox
1. Go to _Settings_ > _Biometrics and security_.
2. Tap _Knox_.
3. Toggle off _Knox_ and then toggle it back on.

Solution 7: Perform a Factory Data Reset (Last Resort)
If none of the above solutions work, you may need to perform a factory data reset. Be sure to back up your data before doing so.

If you're still experiencing issues, consider contacting Samsung support or visiting a Samsung service center for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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goodthings
Expert Level 5
Secure Folder
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Secure Folder
Your's most welcome to here.
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