Original topic:

Secure Folder not working

(Topic created on: 05-19-2022 02:25 PM)
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sougat17
Beginner Level 2
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Secure Folder
I recently got a Samsung A23F and after setting up I got a System Update and after that Update the secure folder option is not available. It does show in the biometrics nor in the notification pannel also when trying to enable it from Play Store no notable action is detected.
1 Comment
cs_member8
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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