Original topic:

Phonepay issue - need help

(Topic created on: Tuesday)
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Nebistar
Active Level 7
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Secure Folder
I want to use phonepay in secure folder , but while bank activation its showing error of "suspicious app running close app and try again error"

Phone pay is working and able to activate bak account outside secure folder means when I normally install it on device , but for reason I want to use it in secure folder

Other banking and financial apps working in secure folder and activation of bank account is also possible for others not sure why phonepay only showing issue
Pls let me know how to resolve it
5 Comments
MeghAnAtH2217
Active Level 4
Secure Folder
Just update Google play system update, it is a bug which will get resolved after the update.
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Nebistar
Active Level 7
Secure Folder
On latest may 26 update , still coming
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Anikroyale
Expert Level 5
Secure Folder
What other apps do you have installed in secure folder?
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cs_member10
Moderator
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that recent API changes made by Google in the U OS platform were designed to further protect users' personal data. Unfortunately, these changes have resulted in compatibility issues with banking UPI apps, preventing them from functioning correctly within the Secure folder. For now, we recommend you to use their preferred banking or UPI application outside of the Secure folder

Warm Regards,
Samsung Customer Support

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Nebistar
Active Level 7
Secure Folder
Hi I have other banking apps working , why phonepay only showing issue
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