Original topic:

Secure Folder gets unlocked automatically

(Topic created on: 01-29-2024 05:11 PM)
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mohdshah999
Active Level 3
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Secure Folder
There is an issue in S24Ultra that whenever I transfer any picture to Secure Folder it gets unlocked automatically every time, making it vulnerable to access by anybody. Though as in previous device and also in S24Ultra I already have enabled lock settings as "lock automatically each time you leave app" and it's working smoothly on my Fold5 and S22Ultra but, why it is happening with S24Ultra? May be a technical glitch...? To be looked specifically by Samsung Technical Team.
4 Comments
Secure Folder
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > support > Send Feedback > Error report/Ask questions).
KumarUjjawal
Active Level 7
Secure Folder
might be u have activated Face id ..

disable it.
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prem677
Active Level 5
Secure Folder
Go to secure folder setting and choose every time lock leave apps ,,,,solve this problem
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cs_member10
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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