Original topic:

Secure Folder background display issue

(Topic created on: 02-04-2024 08:31 AM)
485 Views
MayurNova
Active Level 1
Options
Secure Folder
After One UI 6.0 update, whenever I open secure folder, the background turns to either black or white depending on the dark light mode preference. Previously when I open secure folder, the background used to be the wallpaper that I use in a blurred state
8 Comments
pankajjaiswal
Beginner Level 2
Secure Folder
Y
pankajjaiswal
Beginner Level 2
Secure Folder
Yes
goodthings
Expert Level 5
Secure Folder
Please reset factory data with backup then try to it's again. Thanks.
MayurNova
Active Level 1
Secure Folder
Will try that, but I think that won't work because I have seen many users facing the same issue...
goodthings
Expert Level 5
Secure Folder
Your's most welcome to here.
K_K_Y
Active Level 10
Secure Folder
What's the thing to worry upon then 🤔 😕 😏 😌 🤷 🙃
MayurNova
Active Level 1
Secure Folder
The previous background was way better... So wanted to use the previous effect
cs_member10
Moderator
Moderator
Options
Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share images, and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue. However, we are taking your valuable feedback regarding this.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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