Original topic:

S21 FE 2023 SMS verification failed in a secure folder

(Topic created on: 01-01-2024 08:25 AM)
694 Views
Kemit
Active Level 1
Options
Secure Folder
I have done factory reset after updating to one ui 6 (android 14) for some reasons in my S21 FE 2023 and now sms verification gets failed in all the banking apps in secure folder.. it was working fine before the update.. Please help ..

7 Comments
sudipta2003
Active Level 2
Secure Folder
Yes i am facing the same in my m53 5g
Kemit
Active Level 1
Secure Folder
Are you facing the problem after one ui 6 update ?
0 Likes
susa7
Beginner Level 5
Secure Folder
Same problem facing after oneui 6 update..
Joychandra
Active Level 2
Secure Folder

Same issue in Samsung S23 Ultra, facing this since Nov 2023 ....

Samsung Support is ignoring this

check my post ... https://r1.community.samsung.com/t5/support/after-upgrade-to-one-ui-6-0-my-banking-apps-within-secur...

Kemit
Active Level 1
Secure Folder
This was the reply from samsung

Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
0 Likes
Kemit
Active Level 1
Secure Folder
What is the use of a secure folder if we can't use the banking app ??
0 Likes
RK76
Active Level 1
Secure Folder
Same issue here , No update from samsung