Original topic:

How get my data back?

(Topic created on: 06-06-2024 04:41 PM)
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bicly
Beginner Level 2
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Secure Folder
Hey Guys,I had an problem with my mobile's motherboard and so,I had gave my mobile to service centre.They have replaced the motherboard.By this my phone looks like a new one and there is no data left in it.Do anyone know to recover the photos in the secure folder?
Share your idea's guys.
3 Comments
K_K_Y
Active Level 10
Secure Folder
It's only and only possible if your secure folder has backed up
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Umangmathur
Expert Level 5
Secure Folder
Try logging in with samsung cloud and secure folder
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cs_member10
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that you can restore the data if you have set data backup on your device before giving it for repair.

However, Kindly follow the below steps to restore data from the Secure Folder: Settings > Biometrics and Security> Secure Folder> Enter PIN/Pattern/Fingerprint to unlock> Restore (Restore your Samsung Cloud backup to Secure Folder.)

However, If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

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