Original topic:

Forgot secure folder password

(Topic created on: 02-26-2024 08:32 AM)
495 Views
Killer_7_sanay
Beginner Level 2
Options
Secure Folder
Hey, i turned on secure folder and forgot the password. I know there's a way to open via my samsung account but i didnt opted for that option. So basically its lock i dont know the password and i cant open it thru my samsung account. What should i do, please anyone can help. Thank you
8 Comments
Gundra
Active Level 9
Secure Folder
Visit secure folder website and try login there and try forgot password. If any option shows like...click ok or yes then it can retrive or else no option bro..because u have not opted or used any account in secure folder
cs_member10
Moderator
Moderator
Options
Secure Folder

Dear Samsung member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to reset the secure folder password.

Step 1: Navigate to the apps screen tap on Secure Folder and enter your set unlock code.
Step 2: If you have incorrectly entered your unlock code or pattern, choose Forgot Pattern.
Step 3: Tap on Reset.
Step 4: Enter the Samsung account password and tap on OK.
Step 5: Select another lock code or pattern.

If your issue is not resolved after performing the steps, we would request you kindly visit the service center, they will provide you with all the information in a better way for this. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

K_K_Y
Active Level 10
Secure Folder
The problem is that forgot password button doesn't arrives instead it just locks for some time and we can not even allowed to reset the secure folder so we can use it as s new 😢 😭 😅 🙃 😪 😔 😢
Sandip_RJ
Active Level 1
Secure Folder
Same thing with me bro
K_K_Y
Active Level 10
Secure Folder
I have to reset phone to use the secure folder again 😢 😭 😿 😢 😭
0 Likes
K_K_Y
Active Level 10
Secure Folder
The same thing had happened to me so to restart using secure folder 📂 i have to reset my phone 📱 😢 😭 😿 😢 😭 please tell me if you get the remedy of this situation 😢 😭 😿 😢 😭 😿 😢 😭 😿 😢 😭 😿 😢 😭
0 Likes
nazari400
Beginner Level 2
Secure Folder
Same thing happened to me, forgot password option is not coming
Sandip_RJ
Active Level 1
Secure Folder
Same thing happen with my samsung account, after clearing data and cache the reset option and samsung account reset option not appear on screen of secure folder. So how i reset secure folder password