Completed my emi still not able to open secure folder

[stgf]

Urgent 

I have completed my emi it still says security policy prevents the installation of secure folder.

After talking to customer service they are saying that it will not able to open after Android ui6 update.

What to do?

Need urgent help 

[MR_PRIME]

Do a factory Data reset and check. If doesn't solve. Visit a service center they will update it properly. After you'r issue will be resolved.

Plz Accept solution clicking on 3dot right side nd Do follow for Regular Updates.

[stgf]

Did you faced the same issue?

[MR_PRIME]

No but as of i knw this is only the way to solve this. I am sure

[stgf]

Thank you ❤️so much i will try it.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Smileysree]

I take my phone on EMI but i will pay totel amount in 10 days how many days its take to access secure folder