Original topic:

Folder lost

(Topic created on: 01-10-2025 12:48 PM)
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elvinsavio
Active Level 10
Options
Secure Folder
I have move a folder from my memory card to secure folder . After the process was completed , I cacannot find that folder in the secure folder . Kindly someone help 🙏🏻
2 Comments
Wodehouse
Expert Level 5
Secure Folder
Since you've moved the folder to the Secure Folder, it's likely that the folder is still on your device, but you might need to take a few steps to locate it. Here are some potential solutions:

Check the Secure Folder
1. Open the Secure Folder app on your device.
2. Enter your Secure Folder PIN, pattern, or biometric authentication.
3. Look for the moved folder within the Secure Folder. It might be in the root directory or within a subfolder.

Check the Secure Folder's Internal Storage
1. Open the My Files app on your device.
2. Navigate to the Internal Storage or Device Storage section.
3. Look for the "Secure Folder" or ".sec_folder" directory.
4. Check if the moved folder is inside this directory.

Check for Hidden Files or Folders
1. Open the My Files app on your device.
2. Navigate to the Secure Folder or Internal Storage section.
3. Enable the "Show hidden files" option (usually found in the menu or settings).
4. Check if the moved folder is hidden and not visible by default.

Try Searching for the Folder
1. Open the My Files app on your device.
2. Tap the search icon (usually represented by a magnifying glass).
3. Type the name of the moved folder and search for it.

Reset the Secure Folder
1. Go to Settings > Lock screen and security > Secure Folder.
2. Tap "Reset Secure Folder."
3. Follow the prompts to reset the Secure Folder. (Note: This will remove all files and data within the Secure Folder.)

If none of these steps help you locate the moved folder, it's possible that the folder was not successfully moved to the Secure Folder, or it might have been deleted during the process. You can try checking the device's trash or recycle bin to see if the folder is there.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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elvinsavio
Active Level 10
Secure Folder
Okay let me try
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