Original topic:

App lock not locking after closing the app

(Topic created on: 09-12-2018 09:01 AM)
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Selvamax
Active Level 6
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I m having one issue. Samsung has lock and mask apps feature. I was using it before and it normally lock the app even close the app. ive made a made factory settings. i again locked some apps. Now what happens is that it only lock the app when i lock the phone.. its not locking the app when i close it..

anyone plz help
8 Comments
sgrkoirala
Active Level 10
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its is by default feature it will be frustrating if it locks everytime you close the app
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Selvamax
Active Level 6
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no.. when u giving ur phone to someone after u opened the app. then its no need of this app lock security...
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mantharohit03
Beginner Level 2
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If possible can you please guide me how change the default feature and lock app when it is closed

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TuhinS
Active Level 10
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then lock ur phone before giving it 2 someone and then unlock
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Selvamax
Active Level 6
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it worked before.. thats what the issue is..
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Jackie1982
Active Level 7
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Wish you all a very happy Ganesha Chaturthi

https://youtu.be/lInQz27Zmu0
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admin_
Expert Level 5
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We really apologize for the inconvenience caused. We would like to inform you to follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
AmanDeval
Beginner Level 3
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Compairing to xiaomi app lock feature that lock its app immedietly afer existing or minimizing app ,Samsung should fix this issue