Original topic:

A52 Secure folder issue after Android 12 update

(Topic created on: 04-04-2022 11:48 PM)
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HarshadJ
Active Level 1
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Secure Folder
Even after enabling secure folder from the quick panel it doesn't show open to "move to secure folder" when you select images or video or any file in the gallary app or file manager app. 
11 Comments
cs_member8
Moderator
Moderator
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Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Secure Folder
Move that image to different folder like camera and try to move it to secure folder
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