I'm writing this post as a blind user currently using the Samsung Galaxy A55 (8GB RAM, 256GB Storage) running One UI 7.0 with Android 15. While I appreciate many of the accessibility features Samsung has integrated into One UI, there's a significant and frustrating issue that urgently needs your attention.
Samsung Wallet, when used with TalkBack, completely disables the ability to enter the UPI PIN independently. This means visually impaired users like myself are unable to make payments without relying on someone else to input our PINs for us. I understand this might be a security measure—but ironically, it creates a far greater security and privacy risk for users who are blind or have low vision.
Having to share a UPI PIN with another person just to complete a transaction compromises user autonomy, privacy, and security—and frankly, it's not acceptable in 2025, especially from a leading tech company like Samsung that otherwise champions inclusive technology.
I urge the Samsung development and accessibility teams to reconsider this restriction. At the very least, there should be an alternative secure method that still allows TalkBack users to independently and privately input their UPI PINs—such as a properly labeled custom keypad or audio verification option.
This is not just an inconvenience—it’s a fundamental accessibility barrier that prevents blind users from fully participating in digital transactions.
Please escalate this issue to the appropriate team, to make Samsung Wallet truly accessible for all.
Yes it is a serious issue am facing in my samsung galaxy m55 8 gb ram 256 gb storage. This needs immediate attention of samsung developers. Please fix this soon
We appreciate you taking the time to share your suggestions and appreciate the time and effort you have spent sharing your valuable feedback. We are continuously working to make our products better and more efficient.
Yes this is serious issue. I have already gave feedback about this to Samsung support team, but Samsung supporting has not respond yet to that feedback. We are politely requesting to Samsung support team, please attention to this matter and solve this quickly.
