I am unable to create or enter the pin in Samsung wallet when I am trying to enter the pin the TalkBack is automatically turning off as a blind person I am unable to use Samsung wallet with TalkBack. Please help me to solve this issue as soon as possible
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. Please also share the videos regarding your concern.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
> We're truly sorry that you're facing this barrier. As a blind person yourself, you know firsthand the importance of accessible technology. We're working diligently to rectify this issue and make Samsung Wallet fully accessible to everyone.
> In the meantime, please know that your feedback is invaluable to us. We're using it to prioritize accessibility improvements in our future updates.
> We'll keep you updated on our progress. Thank you for your patience and understanding.
Additional Tips: * Be specific: If you can provide more details about the specific issue or error message, it will help the Samsung team troubleshoot the problem more effectively. * Be polite and respectful: Even if you're frustrated, maintain a respectful tone. This will make it more likely that the Samsung team will be willing to help you. * Be patient: It may take some time for Samsung to address the issue. Be patient and understanding. * Follow up: If you don't hear back from Samsung after a few days, you can follow up with them. Remember, the goal is to be helpful and supportive. By providing clear and concise information, you can help the Samsung team understand the issue and work towards a solution.
Hello, Thanks for your quick response actually TalkBack says TalkBack will not work while entering the pin in Samsung wallet Turn on the talk back and try to setup Samsung wallet during the TalkBack is on, then you can observe the issue.
Here are a few responses you could use to answer the Samsung user's comment about TalkBack and Samsung Wallet: Option 1: Acknowledge the issue and offer a solution Hi there! We appreciate you bringing this issue to our attention. It's true that TalkBack doesn't currently work while entering a PIN in Samsung Wallet. However, we're actively working on a fix for this in a future update. In the meantime, you can try using the Samsung Pass app to store your PIN. This app allows TalkBack to read the PIN field, making it easier to enter. Let us know if this workaround helps! Option 2: Thank the user for their feedback and provide a workaround Thank you for sharing this feedback. We're sorry to hear that TalkBack isn't currently compatible with Samsung Wallet PIN entry. Unfortunately, there's no immediate solution available. However, we'll be sure to pass your feedback along to our development team so they can look into it. In the meantime, you might be able to use voice commands to navigate the Samsung Wallet app and complete your transactions. Option 3: Provide a more detailed explanation and offer further assistance Hi there! We understand that TalkBack not working with Samsung Wallet PIN entry can be frustrating. The reason for this is that Samsung Wallet uses a secure PIN entry method that isn't compatible with screen readers like TalkBack. This is to protect your sensitive information. We're working on a solution that will allow TalkBack to work with Samsung Wallet PIN entry in the future. However, there's no specific timeline for this yet. In the meantime, you can try the following workarounds: * Use the Samsung Pass app to store your PIN. This app allows TalkBack to read the PIN field. * Use voice commands to navigate the Samsung Wallet app and complete your transactions. * Contact Samsung Support for further assistance. We appreciate your patience and understanding. Additional tips: * Use a friendly and helpful tone in your response. * Be clear and concise in your explanation. * Offer specific solutions or workarounds. * Thank the user for their feedback. * Let them know if there's anything else you can do to help. Remember: The best response will depend on the specific situation and the level of detail you want to provide. You can also customize the response based on the user's specific needs and concerns. Please let me know if you have any other questions or would like further assistance.
